Refund policy

Cancellation Policy

At Yumile, we strive to process and dispatch orders as quickly as possible.

Order Cancellation

Once an order has been placed and processed, it cannot be cancelled.
Cash on Delivery (COD) orders may be cancelled only before verification and dispatch.
If you need to update your shipping address, phone number, or other order details, please contact us within 12 hours of placing your order or before the order is shipped, whichever is earlier.

For assistance, contact:

Once an order has been shipped, modifications or cancellations cannot be accommodated.

Return & Replacement Policy

At Yumile, customer satisfaction is important to us. If you receive a damaged, defective, leaked, incorrect, or incomplete order, you may request a replacement or refund subject to the conditions below.

Reporting Period

All return or replacement requests must be reported within 48 hours of delivery.

Requests submitted after this period may not be eligible for review.

Eligible Cases for Return or Replacement

A return or replacement request may be approved if:

The product was damaged during transit.
The product arrived leaking or broken.
An incorrect product was delivered.
Items are missing from the package.
The product received differs significantly from the order placed.

Requirements for Claim Approval

To initiate a claim, please email us at yumilenature@gmail.com with:

1. Order Details

Order Number / Invoice Number
Registered Email Address
Contact Number

2. Supporting Evidence

Please provide clear photos and videos showing:

Product condition
Any leakage, damage, or breakage
Outer shipping package
Product packaging
Complete unboxing video

The unboxing video must clearly show the package being opened for the first time.

For missing products, incorrect items, or quantity concerns, an unboxing video is mandatory.

Review Process

Once all required information is received:

Our team will review the claim within 5 working days.
If approved, replacement or refund instructions will be shared via email or phone.

Return Conditions

Products approved for return or replacement must be returned:

In the condition received
With original packaging
Along with any accessories or inserts included

This requirement may be waived in cases where the product packaging itself was damaged during transit.

Replacement Processing

After the returned package reaches our warehouse:

The product will undergo a quality inspection.
Weight and condition verification will be conducted.
Approved replacements will be processed within 48–72 hours after inspection.

New tracking details will be shared through your registered email address.

Refund Policy

If a replacement is not possible, Yumile may issue a refund at its sole discretion.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on the payment provider and banking institution.

Product Usage & Allergy Disclaimer

Yumile products are made using natural ingredients. However, individual skin sensitivities and allergies may vary.

Before using any product:

Review the ingredient list carefully.
Conduct a patch test before full application.
Discontinue use immediately if irritation occurs.
Consult a qualified healthcare professional if necessary.

Yumile shall not be responsible for any allergic reactions, sensitivities, or adverse effects arising from ingredients disclosed on the product packaging or website.